Churn Prevention

Churn Prevention is built around the idea that almost every churned user gives off warning signs before they leave, if you know where to look. These agents help you catch that signal early, understand why users are actually leaving, and build the win back and save flows that bring some of them back. Start with Agent 21, the Churn Risk Detector, so you know who to focus on before you build anything else in this department.

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Agents 21 to 30. Run these in order for the first time, then return to individual agents as needed.

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